You can login to your profile and check the order status to know where your package is. (step by step order tracking process) If you still have any question or concerns contact one of our customer service agents through (relevant number)

You can now easily process your order return yourself by following these simple steps.

Step 1- Click Account and click View All in the My Order section.
Step 2- Select the order you wish to return and click on the Return button.
Step 3-Fill in the Return Form. The available return options and a date and time for pickup.
Step 4-Pack parcel securely, with the product in the original and undamaged manufacturer’s packaging along with any accessories, manuals, free items, etc. as delivered. Please find a full overview of the conditions for returns here (return refund policy link)
Step 5- Wait for the collection of the parcel by the courier service on the selected date and time.

Find a comprehensive return and refund Policy from here. (hyperlink)
In order to serve our customers better we are currently only delivering withing Colombo 1 to 15 and greater Colombo areas. Click here (hyperlink) to get a comprehensive list of areas we deliver to.

Shipping rate is calculated based on the weight of the products, the origin from where the item is picked from and the destination to where it is delivered.

The total shipping fee for the cart will be displayed at the checkout page.

The shipping charges are always shown separately from the price of the product., and “Free shipping” will be displayed at the checkout where applicable.

Our delivery personnel will contact you to confirm your exact location and inform you beforehand the delivery is made. Furthermore, if you missed the delivery, we’ll attempt to deliver your order again. We will attempt 3 times for the delivery of your order before cancelling it.
  • Clicking on “Login or Register” in the top right corner of your screen.
  • Select Register from the window that pops up and provide the basic information asked.
  • After providing the necessary information click “Register” to finish the sign-up process.

Step:1 -Click on “Lost Password?”.
Step:2 – Add “username” Or “email”.
Step:3 – Click on “Reset Password”
Step:4 – Go to your email and click on the verification link.
Step:5 – Type in your new password, confirm the password again and click “Save”.
Step:6 – Login to the account using your username and new password.

Why not leave your account as it is and come back to us when you’re ready to shop with us again?

If you still want to deactivate your account or found any fraudulent activity in your account, kindly do contact our customer service via (relevant number)

  • Click on “Become a Vendor” just below the search bar.
  • Read the vendor instructions and benefits or scroll to the bottom of the screen and click on “start selling”
  • Select “I’m a vendor” and fill the information requested in the relevant boxes.
  • Fill your shop name and when you click on the “shop URL” tab will automatically search and let you know whether that Shop Name is available.
  • Put your mobile number and tick on “I have read and agree to the terms and Conditions”.
  • Click on “Register” to get onboard as a vendor.
With it’s truly that easy to start selling online.
  • Log in to your account.
  • Select Addresses tab on the left-hand side of the screen
  • Click on the relevant tab to change your “Billing address or your “Shipping address”
  • Fill the necessary information in and click “Save Address”

You can you the instant chat feature on to directly connect with any vendor on the platform easily (Please update accordingly)

Find a comprehensive return and refund policy from here. (hyperlink)

You can use a variety of payment options with both Cash on delivery and the other payment methods utilized through our secure internet payment getaway. 

  • Cash on delivery
  • Credit and Debit Card Payments (Mater, Visa, Amex, Discover)
  • Genie, Firmi, Ezy Cash, M-cash
  • Sampath Vishwa and HNB internet Banking

Still have more question? Contact us

Gift. LK is the first eCommerce marketplace built for the skilful Ceylonese giftmakers to showcase their skills. Today, we house over 100 such talent and provide them with the platform to reach out to their end customers with ease while creating a unique experience.

Copyrights © 2022 Ceylon (Pvt) Ltd. All Rights Reserved.

Concept and design by Arona Digital

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