You are safe

We value you more than anything else and would go an extra mile to provide you with the peace of mind you need to shop on Gift.lk. Here is when we accept returns.

  1. If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window of 4 days. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
  2. Please note that some products are not eligible for a return if it’s “no longer needed”

Conditions for Return

  1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn (excluding lingerie and innerwear)
  • The product must include the original tags, user manual, warranty cards, freebies and accessories
  • The product must be returned in the original and undamaged manufacturer packaging / box.  The product must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box

If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

All purchases requested for return and refund should be requested within 4 days of receiving the product to be eligible to apply for return and refund.

If your item arrived in defective/damaged or incorrect/incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued. (If it is specified under the relevant category as Non-refundable/returnable this clause will not be valid for those categories)

Return policy per category

While we treat all the users equally, we are unable to do the same for returns. For obvious reasons as you will see below

Ornaments 

14 Days; return and refund/ replacement.
Not eligible for refund if the item is “No longer needed”.

Cosmetics

14 Days; return and refund/ replacement.
Not eligible for refund if the item is “No longer needed”.

Tech Accessories 

14 Days; return and refund/ replacement.
Not eligible for return if the item is “No longer needed”

Home Decor 

14 Days; return and refund/ replacement.
Not eligible for return if the item is “No longer needed”.

Stationery and Books 

14 Days; return and refund/ replacement.
Not eligible for return if the item is “No longer needed”.

Food Items

Non-Returnable/Refundable 

Curated Gift Boxes and Gift Packs 

14 Days; return and refund/ replacement.
Not eligible for return if the item is “No longer needed”.

Fashion 

14 Days; return and refund/ replacement (except lingerie and innerwear).
Not eligible for return if the item is “No longer needed”.

Custom Printing

14 Days; return and refund/ replacement.
Not eligible for return if the item is “No longer needed”.

Party Supplies

 14 Days; return and refund/ replacement 
 Not eligible for return if the item is “No longer needed”

Flowers

Non-returnable/refundable

Perfumes and Fragrances 

14 Days; return and refund/ replacement 
Not eligible for return if the item is “No longer needed”

Toys and Games 

14 Days; return and refund/ replacement.
Not eligible for return if the item is “No longer needed”.

Mom and Baby 

14 Days; return and refund/ replacement.
Not eligible for return if the item is “No longer needed”.
Please note that certain items marked as non-returnable on the product page by the specific vendors are not eligible for return.
Shipping/courier charges of returning the goods will have to be born by the customer filing for the return.

Valid reasons to return an item

  1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
  2. Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
  3. Delivered Product is not according to the customer requirement you have specified to the vendor upon purchase for customizable items.

Issuance of Refunds

If your product is eligible for a refund, once the refund application is approved by Gift.lk and we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days) we will refund the money to the designated bank account of the customer within 5 to 7 working days. The shipping fee should be borne by the customer if the shipping was free of charge when purchasing.

Please contact us if you have any questions.

Gift. LK is the first eCommerce marketplace built for the skilful Ceylonese giftmakers to showcase their skills. Today, we house over 100 such talent and provide them with the platform to reach out to their end customers with ease while creating a unique experience.

Copyrights © 2021 Ceylon Gift.lk (Pvt) Ltd. All Rights Reserved.

Concept and design by Arona Digital

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